Site Manager
About the Position: Site Manager
The Site Manager is responsible for managing the administrative and service functions and the physical plant and inventory of the corporate dealership.
Key Areas of Responsibility:
- Manages the service and sales staff of the Corporate Dealership. Recruits new employees, motivates and engages staff, sets performance expectations, measures performance and addresses employee relations matters according to Kinetico policy.
- Complies with adopted business practices and procedures. Oversees service activities including daily scheduling of calls, site inventory and warehouse operations.
- Creates a consistent and productive service culture dedicated to meeting customer needs and expectations. Ensures a high level of customer service is delivered and customer concerns are effectively managed. Responds to customer service concerns with a goal of providing a rightful resolution for the customer.
- Develops and maintains a consistent culture and environment of teamwork as a ‘One Kinetico’ community. Promotes open communication sharing essential Kinetico information with employees.
- Develops and executes a Service Training program that educates employees on Kinetico service processes and procedures and delivers a positive, professional, and consistent “Kinetico” image and experience for customers.
- Ensures standard and appropriate installation techniques and materials are being utilized by all service employees and independent contractors.
- Seeks and directs process improvement opportunities across the corporate dealer business and implements efficiencies.
- Manages operating costs within budget. Identifies opportunities to reduce costs through implementation of process improvements or better utilization of resources.
- Accountable for performance to metrics. Collects and analyzes established service and operational metrics.
- Acquires and maintains business acumen by engaging with employees and customers via sales and service ride-a-longs.
- Oversees the general maintenance, health and safety, cleanliness, image, and inventory of the organization.
Job Knowledge, Skills, and Experience:
- Bachelor’s Degree in Business Management preferred; High School Diploma required.
- 5-7 years of proven work experience in a customer service-oriented role.
- Knowledge of management methods and techniques.
- Strong work ethic, self-motivated, action and goal oriented, and above average organizational skills.
- Proven “customer-centric” focus and exceptional customer service skills.
- Ability to think strategically and resolve problems.
- Excellent listening and verbal skills.
- Ability to manage others and work in a team environment.
What We Can Offer You:
- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
- 401(k) Contribution Matching Program
- Paid Vacation, Holidays and Community Service Volunteer time off benefit
- Wellness Program
- Educational Assistance Reimbursement Program