In-House Service Technician
About the Position: In-House Service Technician
The In-House Service Technician is responsible for selecting equipment and parts for daily service and installation calls, performing standard equipment repair, maintaining part and equipment inventory, and assisting walk-in customers with product questions. This position is eligible for a $3,000 Sign-on Bonus!
Key Areas of Responsibility:
- Reviews daily service orders, pulls and stages equipment and parts for installations and service calls performed by Service Technicians.
- Manages inventory quantities to ensure sufficient parts and equipment are available to meet installation and service calls. Places reorders of all equipment, filters, installation parts, plumbing parts, etc.
- Follows established procedures to evaluate equipment function and perform appropriate maintenance and basic repair to equipment.
- Organizes warehouse space for optimal workflow and maintains order, cleanliness, and safety.
- Assists walk-in customers by assessing water tests, supplying product information, moving and loading salt bags to customer vehicles, and processing merchandise sales.
- Works with accounting team to ensure all purchase orders are managed in Salesforce and closed in a timely and accurate manner.
- Provides support to the Service Technicians as needed.
- Maintains a clean and safe work environment.
- Maintains company tools, resources, and spare parts inventory.
Job Knowledge, Skills, and Experience:
- High School Diploma required.
- Ability to work in a fast-paced environment and show initiative.
- Strong work ethic with “customer centric” focus.
- Good listening and verbal skills, and exceptional customer service phone skills.
- Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
- Comfortable talking to customers about product and payment options.
- Valid drivers’ license and a clean driving record.
- Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
- Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.
What We Can Offer You:
- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
- 401(k) Contribution Matching Program
- Paid Vacation, Holidays and Community Service Volunteer time off benefit
- Wellness Program
- Educational Assistance Reimbursement Program